Customer Service Order FAQ

ORDER FREQUENTLY ASKED QUESTIONS

How can I track my order?

An email with a tracking number will be emailed to you once your order is shipped. You can also check the status of you order by logging into your account. Additionally, you can also use our order tracking page to track your order.

Do you ship internationally?

At this time we only ship to the United States.

When will my order ship?

We ship fast! Most non-personalized orders are shipped out in 1-3 business days. Most personalized items process within 5-7 business days. Each individual product description includes that product’s processing time. Processing is calculated in business days. For example, if you place an order on Monday, 3 business days from then is Thursday so your order should be shipped Thursday. However, keep in mind if you place your order on the weekend, a holiday or past 2pm ET, processing time begins the following business day. For example, if a non-personalized order is placed at 3:00pm on Monday, it will ship by the coming Friday.

When can I expect my order to arrive?

Delivery times are calculated as such: production time + shipping time = delivery time. For example, production time (1-3 business days) + shipping time (2-3 day USPS priority shipping) = 6 business days from the date you ordered for your order to arrive to you.

How can I change or cancel my order?

Our system automatically processes your order as quickly as possible. For that reason, we may not be able to make changes to or cancel your order after it has been submitted. Please contact us as soon as possible regarding cancelling or changing your order and we can let you know if we can accommodate your request. Once an order has been shipped, it cannot be altered in any way.

Does Chicfetti offer coupon codes, promotions or other deals?

Yes, we do. You can access our coupon codes and promotions here.

Can I send a gift message with my order?

Yes. Please type your gift message in the notes box at checkout. We can only offer one gift message per order.

Do you accept custom orders?

We accept custom orders depending on our current work load. If you have something custom that you would like made, send us an email.

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