Customer Service Returns

RETURNS

We do not accept returns on:

  • Digital Downloads/Products
  • Personalized Items
  • Sale Items

We will accept returns up to 15 days after you received the order. We do not accept any returns after the 15 day time period has passed.

Returned products must be in their original packaging and unopened. We do not accept returns on products that have been opened and do not have their original packaging.

The return shipping is the responsibility of the buyer. We will not pay for the shipping back to us.

If you wish to return something, please ship the item back to us at this address:

Chicfetti.com
931 N SR 434
Suite 1201-323
Altamonte Springs, FL 32714

Email us the tracking number for the package once the return has shipped.

For custom products such as monogrammed items, returns are only available for items that are our error. Otherwise, returns on personalized items are not accepted. Please choose carefully and make sure you are entering in your personalization information correctly.

Damaged/Defective Items

Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. No exceptions. If for some reason there is damage or defect to your item, please take a digital photo of the item and the package and notify us immediately.

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