Frequently Asked Questions

PRINTABLES + DOWNLOADS

How do the I download the free files?

There is a download box located on every download page. You need to put your email address in that box in order to unlock the files. Once you add your email address, the lock will be removed and there will be a download button in it’s place.

Can I order printed copies?

Yes! We are starting to offer printed and shipped items in our online shop.

Why do I need to use Adobe Reader for the files?

The files use Adobe Reader to get the editable text fields to work correctly. If you are using a PDF viewer other than Adobe Reader, then the text in the files is not going to work correctly.

What do you do with the email address we provide to you when we sign up for your mailing list?

We promise to never sell your information and email address to any third party. You will receive emails from us regarding updates to our site, updates to your account or sales in our shop. As of May 25, 2018 we have updated our privacy policy. You can view our full privacy policy here and read about how we use your information when you sign up for our mailing list.

May I sell the printed product or the file? May I put the designs on products for sale?

No, you may not sell the printed product or put the designs on products. We do not allow our files to be sold or uploaded to any other sites. Our designs are copyrighted designs and are provided to you for free for your personal enjoyment only. We have worked very hard on our designs. Please do not sell or steal our files. Should we find that our items are being sold or uploaded to any other site, the appropriate action will be taken.

May I sell the monogram I make with the monogram maker?

No, you may not sell any of the monograms that you create. This includes but is not limited to selling files and using the monograms in products that you sell. Our monograms are for personal use only.

How do the printable monograms work?

To get the monograms to work you must first make sure that you have Adobe Reader installed on your computer. You can download Adobe Reader for free here. If you already have Adobe Reader installed, make sure the version on your computer is updated to the most recent version. If you don’t have the most recent version expect to have some issues with editing the monograms. When you download any of the monogram files from our site, make sure that they are opening in Adobe Reader. The monogram files are PDF documents (protected document format documents). There are many PDF readers out there other than Adobe Reader. If you are opening the file in another PDF reader then the monogram will not work properly. For Mac users, you can download Adobe Reader as well and make sure the file is opening in Adobe Reader instead of the default PDF reader which is called Preview on a Mac. If you aren’t sure how to change your default PDF reader to Adobe Reader then you can always right click on the download button, save the file to your computer, open Adobe Reader then in Adobe Reader go to file, down to open and open the file from where you saved it.

Once you have the file opened in the Adobe Reader, you can click on the existing letters and edit them to your letters. Make sure you are entering them in all caps. If you are having issues clicking on each letter, use the tab key on your keyboard to move between each letter.

When you go to print any of the monograms make sure that page scaling is set to NONE. This is very important for most of the monograms because they are a specific size and if you scale them down then they won’t fit how they are intended.

I can’t edit the text on the files. What am I doing wrong?

The files have to be opened in Adobe Reader to work. Just because you have Adobe Reader installed on your computer doesn’t mean the file will open in it. There are many PDF readers and the file could be opening in your computer’s default PDF reader which isn’t Adobe Reader. To make sure the file is opening in Adobe Reader: first make sure you’ve downloaded and installed Adobe Reader on your computer, then right click on the download button of the file on our site, choose save file as or save target as to save the file to your computer, then open Adobe Reader on your computer, go to open in Adobe Reader then open the file from where you saved it on your computer.

When I edit the letters, they shift out of the frame or change to plain lettering. What am I doing wrong?

The files have to be opened in Adobe Reader to work. Just because you have Adobe Reader installed on your computer doesn’t mean the file will open in it. There are many PDF readers and the file could be opening in your computer’s default PDF reader which isn’t Adobe Reader. To make sure the file is opening in Adobe Reader: first make sure you’ve downloaded and installed Adobe Reader on your computer, then right click on the download button of the file on our site, choose save file as or save target as to save the file to your computer, then open Adobe Reader on your computer, go to open in Adobe Reader then open the file from where you saved it on your computer.

I opened the file and it is plain lettering and not the lettering shown in the picture. What am I doing wrong?

The files have to be opened in Adobe Reader to work. Just because you have Adobe Reader installed on your computer doesn’t mean the file will open in it. There are many PDF readers and the file could be opening in your computer’s default PDF reader which isn’t Adobe Reader. To make sure the file is opening in Adobe Reader: first make sure you’ve downloaded and installed Adobe Reader on your computer, then right click on the download button of the file on our site, choose save file as or save target as to save the file to your computer, then open Adobe Reader on your computer, go to open in Adobe Reader then open the file from where you saved it on your computer.

What type of paper do you recommend these be printed on?

Read the descriptions of the files for paper and other recommendations.

I don’t have a really great printer. Can you recommend one?

Absolutely! We love the Canon PIXMA PRO-100. The print quality is great! You can purchase the printer here.

Can I get the files printed somewhere?

Yes you can. We suggest going to FedEx office, Office Max, Staples or another office store that offers printing. You can use the computers there, enter in your own text and have them printed.

Adobe Reader won’t let me save the modified file. Is there a way to save it?

Some of our files have the ability to be saved. Other files do not have the ability to save them. If you can’t save the file, then saving isn’t permitted for that file. You will just be permitted to edit the file and then print it.

Do you offer commercial licenses for your designs?

No, we do not offer commercial licenses for our designs or files.

I can’t edit all of the monogram letters when I click on them. How do I edit all of them?

If you are having trouble moving to each letter and editing them by clicking them, click on any of the letters edit it, then press the tab key to move to the next letter, edit that letter then press the tab key again to move to the last letter to edit it.

What machine do you recommend for cutting the SVG files?

I love and use the Silhouette Cameo. I find it very easy to use and love what I can make with it.

I can’t import the SVG files into Silhouette Studio. How do I import them?

You need to upgrade to the designer edition of Silhouette Studio to import SVG files. You can’t import SVG files with the software that comes with the machine.

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